Enchanted Flame and Bloom**
Welcome to Enchanted Flame and Bloom. By purchasing from our website and using our online services, you agree to the following terms and conditions. Please read them carefully before placing an order.
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1. General Information
Enchanted Flame and Bloom is a New Zealand owned business offering handmade candles, wax melts, floral products, gift boxes and home fragrance items. All items are crafted with care and may vary slightly in colour and appearance due to their handmade nature.
By using this website, you confirm that you are at least eighteen years of age or have permission from a parent or guardian.
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2. Product Descriptions
We do our best to ensure all product descriptions, images and pricing are accurate. Due to the handmade nature of our items, slight variations may occur in colour, texture, fragrance strength, floral placement or design.
All measurements, photos and descriptions on the website are provided as a guide only.
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3. Pricing and Payment
All prices are listed in New Zealand dollars and include GST unless otherwise stated.
Payment must be made in full at the time of ordering. We accept the payment options displayed at checkout.
If a pricing error occurs, we reserve the right to cancel or refund an order before it is shipped.
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4. Orders and Availability
All orders are subject to product availability.
If an item becomes unavailable after purchase, we will contact you with an alternative option or a full refund.
Custom or made to order products may require additional processing time.
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5. Shipping and Delivery
We ship nationwide within New Zealand.
Delivery time estimates are provided at checkout but may be affected by courier delays, weather conditions or peak periods. Once a parcel is lodged with the courier, delivery time is outside our control.
Please ensure your address is correct when placing an order. If an item is returned to us due to an incorrect address, additional shipping fees will apply for resending.
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6. Returns and Refunds
We follow the New Zealand Consumer Guarantees Act.
We do not offer returns for change of mind.
We will replace or refund items that are:
Faulty
Damaged on arrival
Not as described
You must notify us within 48 hours of receiving your order and provide photos of the issue.
Items that have been used, lit, damaged, or altered by the customer cannot be returned.
Please see our full Returns and Refund Policy for more details.
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7. Candle Safety
By purchasing our candles and wax melts, you agree to follow all safety instructions provided on the product labels and on our website.
You acknowledge that failure to follow candle safety guidelines may result in fire, injury or property damage. Enchanted Flame and Bloom is not responsible for damages caused by misuse or unsafe handling of products.
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8. Intellectual Property
All content on this website including images, artwork, branding, designs, labels and written descriptions are the property of Enchanted Flame and Bloom.
You may not copy, reproduce, distribute or use our branding or images without written permission.
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9. Privacy
We collect personal information for the purpose of processing orders and communicating with customers. We do not sell or share personal information with third parties except where required to complete your order.
Payment information is processed securely through our payment providers. We do not store credit card details.
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10. Website Use
You agree not to use this website for unlawful purposes or to attempt to disrupt or damage the website or its functionality.
We reserve the right to update or change these terms at any time without notice. By continuing to use the website, you accept the updated terms.
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11. Limitation of Liability
To the maximum extent permitted by New Zealand law, Enchanted Flame and Bloom is not liable for:
Misuse of candles or unsafe burning practices
Damage caused by failure to follow safety instructions
Allergic reactions to fragrance oils or natural materials
Delays caused by couriers or postal services
Loss or damage due to incorrect address provided by the customer
Our liability is limited to the purchase price of the product.
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12. Contact Us
If you have any questions about out these terms, please contact us.
Returns and Refunds Policy**
We follow the Consumer Guarantees Act and ensure all products meet acceptable quality standards. Because our items are handmade and involve fragrance, wicks, wax, flowers and safety components, we do not offer returns for change of mind.
Returns and Refunds Policy**
We follow the Consumer Guarantees Act and ensure all products meet acceptable quality standards. Because our items are handmade and involve fragrance, wicks, wax, flowers and safety components, we do not offer returns for change of mind
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Faulty or Damaged Items
If an item arrives damaged or is faulty, please contact us within 48 hours with:
Your order number
A clear photo of the issue
A photo of the packaging
We will replace the item or arrange a refund if the product is proven to be faulty or damaged on arrival.
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No Change of Mind Returns
We do not accept returns if:
You have changed your mind
You ordered the wrong item
You decided you no longer want the product
The candle has been used or lit
This is in accordance with NZ consumer law and standard practice for candle, cosmetic, and handmade product businesses.
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Exceptions
We cannot replace or refund items damaged due to:
Incorrect candle burning practices
Leaving candles unattended or burning longer than recommended
Not trimming wicks
Exposure to heat, sunlight, or misuse
Accidental dropping or customer damage
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Refund Processing
If a refund is approved for a damaged or faulty product, processing time is 5 to 7 business days.
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How to Contact Us
Email Enchantedflameandbloom@gmail.com
Include your name, order number, and clear photos of the issue.
Returns and Refunds Policy**
We follow the Consumer Guarantees Act and ensure all products meet acceptable quality standards. Because our items are handmade and involve fragrance, wicks, wax, flowers and safety components, we do not offer returns for change of mind.
---
Faulty or Damaged Items
If an item arrives damaged or is faulty, please contact us within 48 hours with:
Your order number
A clear photo of the issue
A photo of the packaging
We will replace the item or arrange a refund if the product is proven to be faulty or damaged on arrival.
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No Change of Mind Returns
We do not accept returns if:
You have changed your mind
You ordered the wrong item
You decided you no longer want the product
The candle has been used or lit
This is in accordance with NZ consumer law and standard practice for candle, cosmetic, and handmade product businesses.
---
Exceptions
We cannot replace or refund items damaged due to:
Incorrect candle burning practices
Leaving candles unattended or burning longer than recommended
Not trimming wicks
Exposure to heat, sunlight, or misuse
Accidental dropping or customer damage
---
Refund Processing
If a refund is approved for a damaged or faulty product, processing time is 5 to 7 business days.
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How to Contact Us
Email: enchantedflameandbloom@gmail.com
Include your name, order number, and clear photos of the i
For safety and hygiene reasons, the following items cannot be returned:
Candles that have been lit or burned
Used wax melts
Custom made or personalised products
Items purchased on clearance or final sale
Products damaged due to misuse, incorrect burning, or improper handling
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Damaged or Faulty Products
If your order arrives damaged or faulty, please contact us within 48 hours of delivery with:
Your order number
A clear photo of the issue
A photo of the packaging
We will replace or refund damaged items at no cost to you.
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Change of Mind Returns
If you change your mind after receiving your order, you may return the item within 14 days.
Return shipping is the responsibility of the buyer, and the item must arrive in unused condition.
Refund Processing Time
Approved refunds are processed within 5 to 7 business days back to your original payment method. Please allow extra time for your bank to clear the funds.
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Incorrect Address or Failed Delivery
If an incorrect address is provided and the parcel is returned to us, the customer is responsible for the cost of redelivery.
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How to Request a Return
Email us at: enchantedflameandbloo@gmail.com
Include your name, order number, and a description of the issue.
Non Returnable Items
For safety and hygiene r
easons, the following items cannot be returned:
Candles that have been lit or burned
Used wax melts
Custom made or personalised products
Items purchased on clearance or final sale
Products damaged due to misuse, incorrect burning, or improper handling
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Damaged or Faulty Products
If your order arrives damaged or faulty, please contact us within 48 hours of delivery with:
Your order number
A clear photo of the issue
A photo of the packaging
We will replace or refund damaged items at no cost to you.
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Change of Mind Returns
If you change your mind after receiving your order, you may return the item within 14 days.
Return shipping is the responsibility of the buyer, and the item must arrive in unused condition.
Refunds for change of mind will be processed once the returned item is received and inspected.
Refund Processing Time
Approved refunds are processed within 5 to 7 business days back to your original payment method. Please allow extra time for your bank to clear the funds.
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Incorrect Address or Failed Delivery
If an incorrect address is provided and the parcel is returned to us, the customer is responsible for the cost of redelivery.
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How to Request a Return
Email us at: enchantedflameandbloom@gmail.com
Include your name, order number, and a description of the issue.
Returns and Refunds Policy**
We want you to love every candle and handcrafted item you purchase from us. If something is not quite right, we are here to help. Please read our returns and refund guidelines below.
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Returns and Exchanges
You may return eligible items within 14 days of receiving your order.
To be eligible for a return, the item must be:
Unused
Unlit
In its original condition
In its original packaging
Once we receive the item back, we can offer:
A replacement
An exchange
A store creditReturns and Refunds Policy**
We want you to love every candle and handcrafted item you purchase from us. If something is not quite right, we are here to help. Please read our returns and refund guidelines below.
---
Returns and Exchanges
You may return eligible items within 14 days of receiving your order.
To be eligible for a return, the item must be:
Unused
Unlit
In its original condition
In its original packaging
Once we receive the item back, we can offer:
A replacement or replacement or
Return and Refund
Enchanted Flame and Bloom
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